General Questions:
For general inquiries, you can contact our local customer service at nederland@hyrox.com. Please provide your personal details and the reason for reaching out to us. We will strive to get in touch with you as soon as possible. Please note that during weekends and/or event periods, it may take longer to receive a response.

Transfer / Rebooking Requests:
If you need to change or correct your booking, or if you can’t find your ticket anymore, please contact us using the email address below.
For HYROX Maastricht 2024, please contact us at: nederland@hyrox.com.
For HYROX Rotterdam 2024, contact the support of our new ticket portal via the following link: https://vivenu.com/support.
For inquiries about an event in a region outside the BENELUX, you can directly contact the respective region. All regional email addresses can be found here: https://hyrox.com/contact/.
Note! The customer service always strives to adhere to the transfer rules outlined below.

Transfer Rules:
If you need to change your registration or request a transfer, we only allow changes or transfers according to the following rules:
1. If you register for an event in the Netherlands or Belgium, you can only transfer to the same country where your registration was made.
2. You cannot make a combination of changes, such as switching the event AND changing the participant. You can only make one change at a time.
3. If you register for a SINGLE event, you can change one of the following aspects of your registration up to 1 week before the start of the event:

– The participant taking part, if the (SINGLE) division remains the same (except for a gender change);
– The event you are participating in, to an event of the same year, if the (SINGLE) division remains the same (subject to payment of an additional fee due to a different price level);

4. If you register for a DOUBLES Event, you can change one of the following aspects of your registration up to 1 week before the start of the event:

– One or both participants taking part, if the (DOUBLES) division remains the same (except for a gender change);
– The event you are participating in, to an event of the same year, if the (DOUBLES) division remains the same (subject to payment of an additional fee due to a different price level);
– The HYROX competition (DOUBLES) you are participating in, from Doubles to Singles due to illness of a partner. The other starting spot for the Doubles becomes invalid, and there will be no refund of any fee.

5. If you register for a RELAY event, you can change one of the following aspects of your registration up to 1 week before the start of the event:

– One or all participants taking part, if the (RELAY) division remains the same (except for a gender change);
– The event you are participating in, to an event of the same year, if the (RELAY) division remains the same (subject to payment of an additional fee due to a different price level);

You can make any registration changes by contacting our customer service via: nederland@hyrox.com. Please note that such changes are subject to an additional processing fee of €17.02.
Registration for participation in an event can be done with a voucher, but it cannot be transferred to another person or third parties. Despite any other provisions in these terms and conditions, if you register to participate in an event using a voucher, you cannot change the participant taking part in the respective event.
Ticket transfers between events and divisions will not be allowed if the division you requested is sold out.